Terms & Conditions

Please read these terms and conditions carefully and make sure that you understand them before using the Gentlewench web store. Please note that by using the Services, you agree to be bound by these Terms and Conditions.

This website is owned and operated by Gentlewench Store Ltd. Gentlewench, 16 Chance Street, London, E2 7JB, Tel: +44 (0)20 7739 9444.

We provide this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the ‘Agreement’). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

Although you may ‘bookmark’ a portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Gentlewench reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.

Intellectual Property

All of the content you see and hear on the Gentlewench site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Gentlewench Ltd, one of its affiliates or by third parties who have licensed their materials to Gentlewench, Ltd. The entire content of Gentlewench site is copyrighted as a collective work under applicable copyright laws, and coordination, arrangement and enhancement of the content.

The content of the Gentlewench.com web site, and the site, are intended solely for the personal, non-commercial use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any content or materials is transferred to you as a result of any such activities. Gentlewench, Ltd. reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.

Gentlewench is an internationally registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Gentlewench Ltd.

User Comments, Feedback, Postcards, and other Submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Gentlewench.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the ‘Comments’) shall be and remain Gentlewench, Ltd. property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Gentlewench, Ltd. of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, Gentlewench, Ltd. will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Gentlewench, Ltd. is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

VAT and Customs Duty

Only UK residents will pay VAT on their purchase.

For international orders, now including the EU, a customs duty will be charged to you depending upon the country in which you reside. The Gentlewench Ltd is not responsible for payment of this duty. DHL will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods are held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods.

Pricing Policy

At Gentlewench.com, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at Gentlewench.com will usually be priced the same as merchandise offered at our Gentlewench UK stores, in some cases, Gentlewench UK stores may have different prices or promotional events at different times.

During sale periods reserves the right to amend or reduce prices at its own discretion. Once an item has been purchased at a discounted sale price, no price adjustment can be offered to price match if the item is further marked down.


We have done our best to display as accurately as possible the colours of the products shown on the Gentlwench.com web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Correction of Errors and Inaccuracies

The information of the Gentlewench.com web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your Gentlewench.com purchase, you may return it with the original Gentlewench.com Return Summary. Please see our Return Policy.

Term Termination

These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Gentlewench.com without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Limitation of Liability

Gentlewench.com Ltd. Shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Gentlewench.com has been advised of the possibility damages. Applicable law may not allow limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Discount off your first order

Discount off your first order coupon code is valid for new sign ups and is a single use coupon code only. This coupon code cannot be used in conjunction with any other coupon code and does not apply to Sale or discounted items. If you have any questions please email us at info@gentlewench.com


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