We will endeavour to process all orders the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business day.
Orders are processed from Gentlewench, 16 Chance Street, London, E2 7JB, Tel: +44 (0)20 7739 9444.
You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched. Please note that all our shipments are insured.
Only UK residents will pay VAT on their purchase.
For international orders, now including the EU, a customs duty will be charged to you depending upon the country in which you reside. The Gentlewench Ltd is not responsible for payment of this duty. DHL will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods are held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods.
Most of Europe and USA: delivery within 2-4 days’
Rest of the world: delivery within 3-7 days